Return & Refund Policy - Cryptomania Clothing

Return & Refund Policy

At Cryptomania Clothing, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Please review the policy below to understand how returns, exchanges, and refunds work for our store.

1. Eligibility for Returns

You may request a return if:

  • The product arrives damaged, defective, or misprinted.

  • You receive the wrong size, wrong item, or an incorrect order.

  • The print quality or product quality does not match the description.

Returns are not accepted for:

  • Buyer’s remorse (e.g., you changed your mind).

  • Incorrect size ordered by the customer (please check size charts carefully).

  • Items that have been used, washed, or worn.

  • Digital products, gift cards, or final-sale items.

2. Return Window

You must contact us within 14 days of receiving your order.
Requests submitted after this period cannot be accepted.

3. How to Submit a Return Request

Please contact us at:
📧 contact@cryptomaniashop.com

Include the following:

  1. Full name

  2. Order number

  3. Photos of the issue (damaged item, misprint, size issue, etc.)

  4. Short description of the problem

Our team will review your request within 48 hours.

4. Refunds

Once approved:

  • Refunds are issued to the original payment method.

  • Shipping fees are non-refundable, except when the issue is caused by us or our print partner.

  • Refund processing time: 3–7 business days, depending on your bank.

5. Replacements

If the item is damaged, misprinted, or incorrect:

  • We will send you a free replacement at no cost.

  • No need to return the defective item unless specifically requested.

6. Order Cancellations

Orders can be cancelled within 1 hour after purchase.
After production starts, cancellation is not possible, as all items are made-to-order.

7. Lost or Missing Packages

If your package is lost by the carrier:

  • We will assist you in opening a claim.

  • Once the claim is verified, we will send a replacement.

8. Contact Information

For any questions or return inquiries:
📧 contact@cryptomaniashop.com